Technical Customer Success Manager

Company overview
Gain Life (gainlife.com) was born out of Harvard University’s Innovation Lab. We build software to help people and organizations return to health, work, productivity, and financial wellbeing. We’re backed by MassMutual, General Catalyst, Unusual Ventures, and insurance industry veterans. We’d love to connect with curious and motivated individuals who want to help others while solving challenging problems in our open, remote-based, Technical Customer Success Manager role.

What we’re looking for:
We are seeking someone who loves to work with others to help solve problems using software. You’d be joining a small-ish team (~25 people), that moves fast and has high expectations of one another, so we hope you like challenges and possess a track record of going above and beyond what’s expected.

Key responsibilities:

• Relationship management: Build and maintain strong relationships with customers ranging from Fortune 100 to mid-market insurance carriers, third-party administrators, self-insured employers, and ancillary service providers. Establish strategic client success goals, and drive adoption by successfully navigating key decision makers and influencers within each customer.
• Problem solving. Work closely with customers to understand what they need and find the right solutions for them with the help of your product and engineering colleagues, whether these solutions already exist within our platform or if they’re potential solutions that align with our vision but aren’t yet built. For context, our platform continues to evolve fast based on customer needs, so you’ll consistently be listenting to what customers say (and do) to identify opportunities to better serve them.
• Technical proficiency: We’ve built a highly extensible platform that can be configured to myriad different use cases, so understanding the logic behind it–while also understanding our customer’s system(s) and workflows–will be essential to your ability to quickly assess how we can serve newly identified customer needs.

Must-have Qualifications:

• Exceptional communication skills- e.g., manage expectations, be proactive, deliver tough news, navigate conflict, simplify complex concepts, etc. • Natural curiousity and experience solving problems through the use of technology
• Managing projects and prioritizing tasks across multiple clients
• Bachelor’s degree in STEM field or equivalent technical work experience
• Self-starter, motivated, and organized

Nice-to-have Qualifications:

• Property & Casualty insurance-industry experience
• Familiarity–or at least be comfortable–with renewals and expansions of client contracts
• Ability to analyze data and uncover patterns that lead to customer insights

What We Offer:

• Opportunity to work with a collaborative and innovative team
• A culture that values creativity, curiosity, and professional growth
• Responsibility to manage and grow millions of dollars worth of customer contracts

If you’re a people person who likes solving problems with technology, we would love to hear from you!

To apply: Please email ‘info at gainlife.com’ with your resume and why you think you’d be a great fit; no submissions made directly through Wellfound, our website, or LinkedIn will be reviewed.

Thanks,

Sean (Co-founder)

p.s. Please no recruiters, no candidates not authorized to work in the U.S., and no contractors. Sorry, but these messages/submissions will not be replied to.