Entries by Tori Snoddy

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Meet the Strategic Planning Board: Taylor Jones

Hey there, curious minds! Step into the world of RISE’s Strategic Planning Board, where strategy meets personality. These movers and shakers are the architects behind our big-picture goals, collaborating with our leadership and Advisory Board. But this isn’t your typical spotlight series—it’s a backstage pass to uncovering what drives them beyond the boardroom. Think aspirations, hobbies, and what keeps them jazzed about the future of RISE. This series isn’t just about their roles; it’s about weaving together the stories of high achievers who are crafting a roadmap for RISE’s success. So, grab a seat and get ready to dive into the personalities shaping RISE, one interview at a time.

Q: What is one piece of advice for young professionals in the insurance industry?

A: Say yes – to meetings, to opportunities, to attending events and serving in any capacity. Say yes, and good things will happen!

Q: Are you a sports fan? What’s your favorite team?

A: Always rooting for the Dallas Cowboys and the Kansas Jayhawks (my alma mater!)

Q: What do you find motivating?

A: Hearing success stories from clients and candidates about our matchmaking process. Recruiting isn’t always easy, but it can be life changing when you find the perfect pairing.

Q: Do you collect anything?

A: Passport stamps! I always say I haven’t been everywhere, but it’s on my list.

Q: What’s the most exciting part of your job?

A: Hearing from all sides of our insurance community on best practices, challenges, what they enjoy, and how we can help them. I also love visiting new places for conferences and events, meeting people from all across the country, and serving on boards and organizations with missions I align with. Oh – and working with my team here at Questpro – they are just wonderful human beings.

Q: What inspired you to join RISE?

A: The community and collaboration amongst the RISE network is second to none; aligning with RISE has allowed me new avenues to expand my own knowledge of the insurance industry and meet great people along the way.

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Building Success Brick by Brick: L&D’s Supportive Role in Organizations

Courtney Brace

Learning & Development Manager at AmTrust Financial Services, Inc.

Meet Courtney Brace, a visionary Manager of Learning & Development and former Instructional Designer. In her compelling journey, she reveals how Learning & Development has evolved far beyond mandatory compliance training. Discover how Courtney’s expertise transforms the organizational landscape, equipping employees and leaders for unparalleled success. Brace yourself for a captivating exploration of the transformative role L&D plays in shaping careers and propelling organizations forward.

When people think of learning and development within an organization, most of the time they picture mandatory compliance training. But I’m here to tell you there is much more to it than that! Over the years, the Learning & Development department has become a strategic partner to the business. We are here to help move the organization forward and equip employees and leaders to succeed.

As a Manager of Learning & Development and in my previous role as an Instructional Designer, I have seen the impact we have made. Insurance is an ever evolving and fast paced industry, and a lot of people will tell you that they learned what they know on the job from their peers or leaders. We take that internal knowledge and experience and combine it with industry standards to create streamlined learning programs for all employees within the organization. This includes programs such as new employee orientation and onboarding, role-specific technical training for all levels, and career and leadership development.

Learning & Development partners with the business to identify gaps that training could fill or opportunities where learning programs can take us to the next level of service. Once we identify the gaps or opportunities, we work with Subject Matter Experts (SMEs) to develop the content and determine the appropriate delivery and metrics to measure our success. Outside of the normal instructor-led training and online learning courses you are familiar with, we create:

  • Engaging and interactive workshops where learners can immediately apply what they’ve learned.
  • Animated videos that walk learners through processes and scenarios that they may encounter.
  • Visually appealing infographics that outline best practices.
  • Short microlearning bursts that help learners recall topics several months after the program.
  • Learning and talent frameworks that support growth within the organization.
  • And so much more!

At AmTrust, one of the most pivotal programs that we have put in place is our Claims Associate Onboarding Program. Prior to this program, there was no formal onboarding process for new Claims Adjusters. The Learning & Development department worked with SMEs throughout Claims to create a comprehensive program to set new hires up for success in their role. It features engaging workshops, interactive online courses, scenario-based learning and on-the-job training opportunities. After implementing the Claims Associate Onboarding Program in 2022, 92% of participants stayed with AmTrust and 76% of participants were promoted within nine months All of which is a true testament to the impact a well-executed learning program can have on employees.

We have taken great strides to transition from simply developing training to more of a learning and performance support partner to the business. I hope this helps you see the benefit that a great Learning & Development team can be to an organization.

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Unlocking the Potential of ChatGPT and other Large Language Models

Large language models, such as Chat GPT, have emerged as powerful tools with vast potential across various industries. In a recent webinar, industry experts explored the capabilities, risks, and implications of these models. This blog post highlights key takeaways, from the benefits and challenges to risk mitigation strategies and ethical considerations.

Capabilities and Applications:

Large language models, like Chat GPT, process vast amounts of information, enabling human-like responses. They find applications in insurance, healthcare, customer service, and beyond. These models possess the ability to understand context, generate text, and answer complex questions. Their capabilities have significant implications for enhancing customer experiences, improving decision-making processes, and streamlining operations in various sectors.

Risks and Challenges:

One of the primary challenges associated with large language models is the phenomenon of hallucinations. Hallucinations occur when the model generates responses that sound plausible but are factually incorrect. This poses a significant risk, as users may unknowingly rely on misleading information. Understanding the potential for hallucinations is crucial in mitigating their impact and ensuring responsible usage.

Risk Mitigation Strategies:

To address the risks associated with hallucinations, the webinar emphasized the importance of implementing checks and balances. Users must acquire the necessary skills to prompt the model accurately, minimizing the chances of receiving false information. Additionally, exploring the configuration of the models and leveraging the expertise of data scientists can enhance their capabilities and provide better control over the risks associated with hallucinations.

Practical Use Cases:

Large language models have demonstrated their value in practical use cases such as claims settlement. Their ability to process and analyze large volumes of data quickly has resulted in significant improvements in efficiency. For instance, Lemonade’s record-setting claim settlement time of two seconds showcased the potential of these models. Additionally, the interpretation of policy documents and providing human-like responses to legal queries are other areas where large language models have proven their practicality.

Education and Adaptation:

As large language models continue to evolve, professionals across various fields must stay updated with technological advancements. The ever-changing landscape of job roles requires individuals to adapt and develop foundational knowledge in tandem with these technologies. Investing in education and resources that empower individuals with the skills to navigate and interact with large language models responsibly is crucial. Promoting digital literacy, critical thinking, and ethical reasoning are essential components of this educational effort.

Ethical Considerations:

The responsible use of large language models requires a thoughtful approach that considers various ethical dimensions. Issues like bias, privacy, and consent must be taken into account during the development and deployment of these models. Incorporating ethical considerations ensures that the outcomes are fair, unbiased, and aligned with societal values.

Transparency and Trust:

Transparency plays a vital role in the responsible usage of large language models. Users should have a clear understanding of the limitations and potential pitfalls of these models. Providing explanations and insights into how the models arrive at their responses can build trust and enable users to make more informed decisions.

Collaboration and Knowledge Sharing:

Large language models have a wide-reaching impact that extends beyond individual sectors. The webinar emphasized the significance of collaboration and knowledge sharing among industry professionals, researchers, and policymakers. Open dialogue and interdisciplinary collaboration can help address the challenges and maximize the benefits of large language models across various domains.

Research and Development:

Continual advancements in model architectures, training methodologies, and fine-tuning techniques are essential to improve the robustness and reliability of large language models. Ongoing research and development efforts are necessary to address the issue of hallucinations and enhance the overall performance of these models.

Regulatory Frameworks and Standards:

As large language models become more pervasive in society, it becomes crucial to establish regulatory frameworks and standards to govern their use. These frameworks aim to ensure responsible usage, protect against misuse, and provide accountability. Guidelines and safeguards can help address potential ethical concerns, mitigate risks, and foster public trust in the technology.

Large language models offer tremendous opportunities and advancements in our industry, but they also present challenges and risks. Understanding these risks, implementing effective risk mitigation strategies, and fostering responsible usage are key to harnessing the full potential of these models while minimizing their liabilities. Collaboration, transparency, ethics, education, research, and regulatory frameworks are essential elements in shaping the future of large language models and maximizing their positive impact on society. By embracing these principles, organizations and individuals can navigate the evolving landscape of technology and leverage large language models for the betterment of humanity.

Watch the webinar on the RISE YouTube channel:

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When Fate Meets Passion: Choosing Insurance

At RISE, we believe in the power of personal stories to inspire and educate. We’re bringing you a blog post from one of our contributors, Elisa Swanson, as she shares her unique journey into the world of actuarial science and her unexpected love affair with the insurance industry. With a passion for numbers and a yearning for a career that aligned with her vision of success, Elisa’s story highlights the serendipitous moments and conscious choices that led her to embrace actuarial science and, in turn, be chosen by the insurance industry. Join us as we dive into Elisa’s narrative, where her unwavering determination, the guidance of her high school counselor, and a touch of fate collided to shape her path.

Elisa Swanson

Actuarial Analysis at Berkley Healthcare

A lot of people ask me how I chose what I do. 15-year-old Elisa worried more about finding something she could do for the rest of her life and be happy with it than she did about prom dates or turning in her homework on time. I wanted more than anything to have my whole life planned out so I could start living it. Even at 24, I know how impossible that task was, but a past me was engulfed with it. My high school counselor actually handed me a career book on one of our numerous conversations about the topic. Thank goodness, actuarial science starts with A.

I’m kidding, but he did really give me a copy of “A to Z of careers and jobs”. He also sent me home with a printed copy of Maryville University’s web page on actuarial science. It was like fate had emailed him that day asking if he knew any students interested in actuarial science.

I’ve always loved math (said no one ever, except me). I love that numbers spoke to me and that you know whether or not you were right. I like that there was some kind of art to a really long complicated equation. But I also fantasized of blazers and fun office stationery and corporate life; my mom had lots of photos from when she worked in corporate America and I always saw myself in one of her old pant suits, taking on the world. Actuarial science combined my passion with my vision of me as an adult; plus, as a high schooler in too many extracurriculars and AP classes, I read that actuaries have a low stress job and that appealed to me.

While I did choose to be an actuary, the insurance industry chose me. Over 60% of actuaries work in the insurance industry. While the vast majority of the rest of them work in the finance. From my first class, insurance and actuaries were put in the same sentence. We learned about the different aspects of insurance, the big insurance companies in St. Louis came to visit us, the actuarial science career fair was all insurance companies. So, like salmon in the spring, I followed the path that was carved for me and when I graduated, I joined the insurance industry and didn’t look back. What I didn’t know was that I’d fall in love with insurance.

Elisa’s journey into actuarial science and her subsequent love for the insurance industry serve as a testament to the unpredictable yet beautiful nature of career paths. From her early aspirations of having her entire life planned out to the fortuitous guidance she received from her high school counselor, Elisa’s story highlights the importance of being open to unexpected opportunities and embracing the intersections of passion and practicality. As she followed the carved path of insurance and actuarial science, Elisa discovered a profession that not only satisfied her love for mathematics but also fulfilled her vision of corporate life. Through her experiences, Elisa reminds us that our paths may be influenced by external factors, but it is our own curiosity, dedication, and willingness to adapt that truly shape our journey.

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RISE Welcomes Desiree Bennett as New Program Manager

Why did you decide to join RISE?

I was drawn to RISE due to its impressive dedication to supporting and empowering young professionals in the insurance industry, coupled with its departure from the traditional company model. RISE prioritizes investing in and nurturing individual talent, recognizing that as software gradually replaces human labor, future companies will resemble agile, results-oriented teams rather than large organizations confined to cubicles.

What truly impressed me about RISE is its proactive approach in addressing the current talent crisis in the insurance field. I’ve attended countless round table discussions that merely acknowledged the talent crisis in the insurance industry without taking real action. RISE has wholeheartedly embraced the challenge. They rolled up their sleeves, offering scholarships, implementing a mentorship program, and providing numerous other resources to actively develop the younger generation.

I believe that investing in the growth and development of young professionals is not only crucial for their long-term success but also vital for the overall advancement of the entire insurance industry. RISE’s mission resonates perfectly with my own career aspirations, as I am deeply committed to making a meaningful impact in the lives of aspiring professionals. By joining RISE, I am confident that I can contribute to the company’s mission while simultaneously realizing my own professional goals.

What are you excited about?

I am thrilled about the opportunities that RISE provides to young professionals. Being involved in organizing impactful events, engaging the community, and facilitating educational programs genuinely excites me. Witnessing the growth and success of young professionals as they benefit from RISE’s initiatives is something I am truly looking forward to. Additionally, I am eager to contribute to the development and expansion of RISE’s offerings through utilizing my skills, ensuring that we continually meet the evolving needs of our wonderful community. 

The RISE team has created an environment where I feel a strong sense of belonging and my voice is truly valued and can’t wait to see all the great things we accomplish together.

Your role is Program Manager. What’s your vision for the future of RISE?

As the Program Manager at RISE, my vision for the future of our organization is to establish RISE as the number one platform for young professionals in the insurance industry. I see RISE as a force that empowers and equips young professionals with the knowledge, skills, and networks they need to soar in their careers.

In the coming years, I aim to help expand and enhance our program offerings, ensuring they remain relevant, engaging, and tailored to the evolving needs of our members. I see a future where RISE becomes synonymous with excellence in professional development, where young professionals turn to us as their go-to resource for industry insights, mentorship, internship opportunities, and educational courses. We will continue to illuminate the insurance industry and expose the younger generation to the abundant opportunities available at their fingertips. 

Do you have a mentor or someone you want to mention who has helped shape your career?

I am fortunate enough to have had the guidance and mentorship of many individuals who have played a significant role in shaping my career. One person I would love to mention is Ebony Little. Her experience, expertise, and genuine interest in my growth have been influential in my development. The invaluable words of wisdom, encouragement, and unwavering support she has shared with me have been instrumental in navigating the diverse challenges I’ve encountered throughout my career. Her genuine care for those around her is unparalleled, earning her the nickname of my “work mom.” I am deeply grateful for her mentorship, as it has had a profound and transformative influence on my journey thus far.

Who should join RISE and how does someone get involved?

Don’t let all the talk about young professionals fool you, RISE is for any and everyone in the industry! Whether you’re a recent graduate, a student, or someone who is experienced and looking to help others transition into the field, RISE provides a valuable platform to gain knowledge, network with industry experts, and access internship or mentorship opportunities. Getting involved with RISE is simple. Interested individuals can visit our website and explore our various committees or reach out to our team directly to explore the various options and programs available. The relationships you cultivate through RISE will prove to be immensely rewarding, making your journey with us truly worthwhile. 💙💙💙

 

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Pride in the Spotlight

Welcome to our Pride month edition of spotlight interviews, where we proudly highlight the voices and experiences of LGBTQ+ professionals in the insurance industry. We had the privilege of sitting down with these remarkable individuals to delve into their personal journeys, insights, and perspectives. They graciously answered a series of thought-provoking questions, shedding light on their career paths, challenges faced, and the positive shifts they have witnessed within the industry. Join us as we celebrate their accomplishments, share their wisdom, and champion a more inclusive future.

Emily Clark

Staff Accountant at Falvey Insurance Group

Lynda Karalla

Manager - Human Resources Consulting and Recruiting at Amerisure

TiJuan Robinson

Associate Quality Review Tech at Liberty Mutual

Has it been difficult to bring your authentic self to work while working in the insurance industry?

I did struggle with my journey previous to finding a home in the insurance industry. I did receive numerous discriminations in other fields I worked previously but found a home at Falvey Insurance Group. Not only am I accepted here but more importantly, I am supported here. I have also found interactions with other companies to be very welcoming and truly celebrate diversity and inclusion.

At times, I have felt apprehensive about sharing my whole self at work.  I worry that I won’t be invited to have a seat at the table, that my voice will be discounted, or that my thoughts and ideas won’t be taken seriously.  I have experienced this and I have watched it happen to others around me. 

 

After a lot of reflection and reading on the topic of vulnerability, I have decided that I want to work with teams that embrace authentic connections, and to be part of a group that openly shares their wins, successes, struggles, fears, and mistakes while creating a safe space for others to do the same.  This openness creates an atmosphere of trust, empathy and collaboration where team members feel comfortable taking risks, expressing ideas and seeking support.  Vulnerability inspires compassion and understanding, and breaks down barriers between individuals while encouraging a culture of acceptance and inclusivity.  I feel very fortunate to have found my team at Amerisure that fully embraces this.  An intentional focus can not only build stronger relationships, but can also empower others to reach their full potential; leading to greater innovation, resilience, and success.

I cannot speak for the entire insurance industry. But working for Liberty Mutual has been a place where I can be my true self. It past jobs I have never revealed that I was transgender. This has been the first job where I felt seen.

In what ways has the insurance industry moved closer to diversity, equity, belonging and inclusion?

In the short time I have been in the industry, I have personally seen growth. I believe that between so much civil unrest within so many different communities that companies have started to take a strong stance on the issues and I believe see the benefits of a more diverse workforce. I also contributing this to great organizations like RISE, DAIP, APIW, and many others standing up and showing the importance DEI and spotlighting companies that are working toward a better future. This in turn pushes employees to work for better companies that have similar values.

Again, within Liberty Mutual I have seen women, and people of color being promoted. There are so many Employee resource groups and people that you can reach out to. We also celebrate all cultures, ethnicities, and sexes. Even in our quoting system we acknowledge non-binary individuals. Our health insurance insure gender affirming care. The company pays for surrogacy for same sex couples. There are so many different things.

What advice would you give your younger self beginning your career in insurance? What prepared you to be in the role/position you currently occupy?

I would tell myself that insurance isn’t what you think it is. It is actually a challenging industry with so much growth opportunity. It is also full of amazing people doing positive things in this world. As an accountant in my company, owning a couple of businesses prior helped me a great deal. I was able to learn so much of the accounting field while learning to grow great relationships with my clients.

Find a company with values that align with yours.  When your values and beliefs are shared and practiced by the organization you work for, you are more likely to feel a strong connection to your work and find meaning in what you do. 

Learn as much as you can! You can never stop learning. Reach out to people in roles that you desire. Increase your education. Take advantage of tuition reimbursement.

Do you see yourself represented in your peers and/or leaders in the insurance industry?  

At this time, I do not. I don’t blame the insurance industry directly as I have seen so much positivity in my experiences. I just think companies need to do a little better job of showing what the insurance industry has to offer and extend the so-called olive branch to the community. I am personally, with my DEI committee, will be attending Pride on Sat June 17th to do our part to show the community a safe and accepting industry.  I would love to share this space with my transgender and gender nonconforming family. I do hope other companies find ways to reach out to my community more so they can see just how great it is.

When I joined the insurance industry in 2016, I did not see myself represented among my peers or leaders.  Over the past 7.5 years, I have seen that shift in a positive way.  Because there has been increase in groups, like RISE, who are being intentional in focusing on inclusion and belonging, I believe more LGBTQ+ people are feeling safer being their authentic selves.

 

While feeling unrepresented at work can be a struggle, there is immense value in being seen and heard.  I am grateful to have worked with teams where my thoughts, ideas, and perspectives are acknowledged and given a platform.  For me, it has fostered a sense of validation and inclusion.  Even though I don’t always find individuals who share my exact background, I feel my voice has been recognized and respected.  This allows me to contribute in meaningful ways.  It also empowers me to be able to share the narrative, challenge biases, and pave the way for a more diverse and inclusive workplace that embraces the unique contributions of each individual.

With only 2 years under my belt, I am a leader within the ERG. But I have yet to be a leader within the insurance industry. But stay tuned. That 5 year plan is already ahead of schedule!!

We extend our deepest gratitude to each interviewee for their courage and vulnerability in sharing their authentic selves. In a world where it is not always safe or easy to live one’s truth, their openness is truly inspiring. Their stories and experiences contribute to the ongoing dialogue on the importance of creating safe spaces and fostering acceptance for all individuals, showcasing resilience, authenticity, and the transformative power of diversity. 

RISE stands as a proud ally, committed to creating a safe and inclusive space where the LGBTQ+ community can thrive and flourish in their careers. It is encouraging to witness the positive strides the industry is taking towards diversity, equity, belonging, and inclusion, however, we recognize that there is still a lot of work to be done for the entire industry to fully embrace diversity. Together, we strive to foster an environment that celebrates and values the unique contributions of every individual, promoting a future where inclusivity is the foundation of the insurance industry and beyond.

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Top 5 Benefits of Being in Insurance

Introducing Elisa Swanson’s insights on the insurance industry and its exciting possibilities! In her thoughtful exploration, Elisa shares five key tips that shed light on the abundant opportunities within this booming field. Join Elisa as she delves into the world of insurance, unveiling its dynamic nature, meaningful work, and boundless potential for personal and professional growth.

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Elisa Swanson
Actuarial Analyst

Berkley Healthcare

  1. Entry-level positions – the industry is booming and that means there are plenty of jobs, especially entry level jobs. It’s like the doors to the industry are busted wide open and it’s accepting anyone that’s up for the job. I’ve found that in insurance, people from every background have stumbled into the industry. You studied psychology in college? Great, you have a deeper understanding of human behavior that could be utilized in underwriting. You were a nurse? Perfect, our claims team gets plenty of medical reports and your expertise will be invaluable in assessing them accurately. Did you work in retail? Fantastic, your customer service skills will set you apart in handling client inquiries and building relationships. The diversity of backgrounds brings fresh perspectives and contributes to the dynamic growth of the industry. 
  2. Flexibility – According to McKinsey & Company, 3/4s of the time spent on tasks in the finance and insurance industries can be done remotely. Meaning, through the pandemic, insurance companies were still productive and, therefore, companies are more open to hybrid and remote roles. I, myself, work three days in office and two days at home, but if I am waiting for a package or my dog gets sick, I can work from home and continue doing my job.
  3. Diversity – I’ve met people in every step of their career and people from all around the world. Insurance is a global industry. In fact, when I was an intern, I had the opportunity to work with people from Spain, Australia, and Canada. Because the industry is diverse, I’ve found that D&I initiatives are well-thought out and have ample support. As a American-born Chinese, it’s nice to see people that look like me and as a woman, it’s empowering to see female leaders support young women.
  4. Your job today doesn’t have to be your job tomorrow – there are so many different roles of insurance. I’m an actuarial analyst, but even in analyst roles, there are operations analysts, claims analysts, business analysts, and data analysts. Insurance is a data driven industry; being a math lover, it speaks to me. Your career in insurance isn’t linear. There are people that starts in claims and end in leadership or people that start in operations and end in claims. There are actuaries that end up in recruiting. The future is limitless and you could be at the same company!
  5. The work you do matters – I know the industry has a bad reputation. The big bad insurance, but insurance wraps the world in safety. It is everywhere you look. The doctor you went to see for your broken bone? She has insurance. The car you drove to work in? It has insurance. The house you sleep in? It has insurance. Insurance gives the world peace of mind. It ensures even in the face of catastrophe, someone isn’t left out on a limb.

Elisa Swanson’s valuable insights on the insurance industry shed light on its vibrant and ever-evolving nature. From the abundance of entry-level positions to the flexibility of remote work, the industry offers a wealth of opportunities for professionals at all stages of their careers. The industry’s emphasis on diversity and inclusion, coupled with its myriad of roles and career paths, ensures that individuals from all backgrounds can thrive and contribute to its success. Most importantly, Elisa reminds us that the work done in insurance matters, as it provides essential protection and peace of mind to individuals and communities worldwide.

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POV: Being Under 25 in Insurance

Elisa Swanson

Actuarial Analysis at Berkley Healthcare

I joined the insurance industry in the middle of the pandemic. Being a 2020 grad, I was the guinea pig for a lot of first-time virtual interviews for companies. I jumped from zoom interviews to zoom class using a crate as a pseudo desk in my childhood bedroom. Back then, everyone reassured me that it was just a couple weeks and I’d be starting full-time in office in no time.

In June of 2020, I started my first job with the intention of working from home for 1 month, 1 month turned into 3; then, when I did return to an office, it was only a couple of days a week. I learned all the basics of insurance on virtual calls, met my coworkers through zoom happy hours, and I knew more about someone’s house decor than their choice in pants. The first time I met one of my coworkers, I realized I had imagined him a good 8 inches shorter than he really was. Joining any industry in 2020 was difficult, but then there were the insurance specific problems.

Auto losses that suddenly weren’t as frequent, but more severe, as people thought they could drive faster on seemingly empty roads.  Courts being closed so decisions on claims being drawn out longer and longer.  Adding communicable disease verbiage to policies. Having exposures plummet as restaurants closed, construction halted, and buses weren’t running. The insurance industry trying to restate what a catastrophe was.

Three years later, I’ve never worked full-time in an office. I’ve spent my whole (albeit short) career asking when is the impact of COVID ending, when will the numbers return to normal – a normal I’ve never seen. I add WebEx links to every meeting in case the recipients won’t be in person. I’ve learned to connect with my teammates across every medium: video call, IM, and, sometimes, in person. These things are not the things that set me apart at work, though. I took typing classes in elementary school and most of my textbooks in school weren’t physical copies. I learned to code in a classroom, not from a book or on the job. My LinkedIn is more up to date than my Facebook, and I spend my lunch break scrolling TikTok. I even take BeReals of my workspace.

According to the US Chambers of Commerce, over the next 15 years, 50% of the workers currently in the insurance industry will retire. As in, more of my coworkers are twice my age. Some remember the first spreadsheet or when actuaries did their tables by hand. Some were in college when I was learning to walk. But, that’s not why I’m writing this. I’m saying the insurance industry needs young people. Insurance may not appear sexy, but it’s stable, and it’s fun, and I’ve met a wide variety of people working through it. I’ve traveled in insurance. I’ve attended seminars and networked. I’ve built up my public speaking and presentation skills. I’ve made life-long friends, and I’ve moved away and back to home. I even have funny work stories! I love insurance and I want other young people to realize how wonderful it is too.

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DEI Spotlight: Asian American and Pacific Islander Heritage Month

Jared Yee, MBA

Senior Client Service Manager at Liberty Mutual Insurance

Margaret T. Ling, Esq.

NYS Agency Business Development & Underwriting Counsel at Amtrust Title

Rachel H. Kim

Vice President, Senior Claims Counsel at Sompo International

What is the best career advice you’ve ever received?

Jared: Make yourself irreplaceable.  By having this mindset, I’ve always tried to go above and beyond the expectations of a job.  That’s lead to self-growth as well as new opportunities in my career.  I initially thought this advice was about job security but quickly learned that it drives you to innovate and be a better version of yourself every day.  When you try to make yourself irreplaceable, you’re often creating value by challenging the status quo.

Margaret: Be genuine; sincere and be yourself;  never underestimate your ability to know the law and be a good attorney.

Rachel: How you treat people matters.  Particularly those who may tend to get overlooked. 

Relationships matter.  This is a relationship business.  Network, follow up, and network some more.  Go to networking events.

Members of the AAPI community are often viewed as the “model minority” – smart, hardworking, team-players but state that they are not always sought out for leadership roles. What, if any challenges have you faced because of this perception and how have you overcome those challenges?

Jared: People often think of the “model minority” stereotype as a good thing, but it’s a double-edged sword.  It’s because of the perception that Asians are smart and hard working that they are often left out of the discussion when it comes to workplace discrimination.  My personal experience has been mostly positive, but I have occasionally faced challenges of people having preconceived notions of who I am.  I found the best way to overcome this is by communicating and building relationships.  Sometimes people just need the opportunity to learn more about you.  Finding those opportunities with everyone isn’t always easy and sometimes you have to put yourself out there but it’s very much worth the effort.

Margaret: Very true, Asians are stereotyped as we are quiet. I have faced quick judgment from others that Asians  are complacent and passive. My response to this is to tell others that our Asian Culture engrains in us to be quiet and listen. We are very intuitive and think, observe and absorb what happens around us before we act. My Parents always taught me to listen and not say anything unless it truly was substantive and mattered.  Mindless banter was not necessary. My experience in my legal career has been to say that Asians are “Quiet Thunder”.  We will tolerate a great deal until we speak up and then it’s like a volcanic eruption. I have overcome other’s stereotypes by speaking up more and being more active and engaged. I am always gracious and have realized that being quiet will only lead to exclusion and judgment by others. I tell others that being quiet is not a sign of passive weakness as we are thinking and analyzing. I have continued to try to break the stereotypes and show them that AAPI Attorneys are as articulate and strong as others. We just show it and act on it in a different way.

Rachel: When I was in elementary school, my father would periodically hand me envelopes with a small amount of cash (true story) in an envelope labeled, “Leadership Fund” and would say, “Go, be a leader at something with this money.”  When I was younger, I rarely spoke up; the double consciousness was constantly a factor, and sometimes I was my own worst critic.  Going to a rigorous graduate school forced me to continually speak  up, and I’m going to conflate Questions 1 and 2 here, but the best advice I have to combat double consciousness and/or being your own worst critic is to push yourself to speak up.  Volunteering to lead meetings, conferences, and challenging yourself to be a speaker on panels or leading your own.  Learning to find a way to express your thoughts but also showing you can listen attentively and you have the ability to be flexible in your analysis and speaking style.  As one of my mentors once said to me, “Use everyday opportunities to show that you are a leader.”

What do you know now that you wished you knew when you began your career?

Jared: Speaking up and having a voice is so important.  Early in my career, I kept my ideas and opinions to myself, especially in large group settings.  I thought it was more important to listen since everyone in the room had more experience than me but learned that’s not always the case.  Experience and length of time are not synonymous, and sometimes your unique perspective can broaden the conversation.  I also found myself learning a lot more by engaging in conversations rather than just listening.   I think everyone has some level of apprehension speaking up early in their careers, but the sooner you get over that fear the better off you’ll be.

Margaret: I know now that it is okay to be more outspoken and articulate as long as it is substantiated. I have learned over time that the world and society does not always think the same way as us.  I have learned to trust my judgment and intuition when someone is not being sincere and genuine. After 40 years as an Attorney, I now know that others are not always on your page with the same genuine motives.  Many times they are taking advantage of the helpful, kind, hardworking and quiet person. I mentor many young attorneys and law students and teach them to focus on the realities of society.” Do not let anyone crush your thunder and take advantage of your hard work and effort”

Rachel: Bring out the excellence of others around you.  Be team oriented – a rising tide lifts all boats. 

Simultaneously, be confident and know your worth.  Dare to create your dream job.

Pick and choose your battles.  Align yourself with mentors, managers, senior personnel – someone who will help you see the big picture.

Don’t lose sight of your company’s vision.

Don’t put your head down and simply work.  The “goodwill lap” is very much needed – walking around the hallway and engaging with colleagues, particularly from different groups.

Choose connection, every time. 

Master the ABC’s of your job, and then take on more.

Excel and become a subject matter expert in one area, but find the balance where you are not just pigeonholed into one area, but challenge yourself to take on additional subject areas. 

In your opinion, what needs to happen in order to break the corporate glass ceiling and expand the presence of Asian Americans in executive suites?

Jared: Asian discrimination in both education and the workforce should be talked about more, as its often minimized or overlooked.  Companies need to promote and increase the representation of Asian Americans in leadership positions.  Currently, Asians make up a very small percentage of senior leadership positions despite having a high percentage of graduate and professional degrees.  Finally, Asian Americans need to continue to develop their leadership skills, advocate for themselves, and seek out leadership opportunities.

Margaret: There needs to be a better understanding; implementation and practice of Diversity, Equity, Inclusion and Belonging from the Corner Office and Upper Management. It will then flow down so that everyone feels embraced regardless of how different they may be. In choosing DEI Chief Diversity Officers, Individuals who truly care and practice DEI and Belonging must be hired. It shouldn’t be hiring someone just to check off a box. Good Corporate Culture where DEI and B is actually embraced and practiced correctly amongst everyone in a Company will lead to an inclusion environment where everyone is happy. Happy Staff leads to being more productive and greater success and profitability.

Rachel: Proven leadership; continued visibility; sponsorship.

 

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Spotlight on Success: A Q&A with Owie L. Agbontaen, 35 under 35 Awardee

Join us as we dive into the stories of past winners of the RISE Awards! In this exclusive blog series, we sit down with the award-winning innovators, disruptors, and rising stars of the insurance industry to learn more about their journeys, experiences, and unique perspectives. Through these interviews, we hope to inspire and encourage the next generation of insurance leaders, while also highlighting the impressive accomplishments of these young professionals.

We recently had the pleasure of speaking with Owie L. Agbontaen, an AVP Business Development Leader for the North Central Region at Sompo International, who was a recipient of the prestigious 35 under 35 award. Here’s what Owie had to say about his experience:

What did the nomination and award mean to you?

“It truly meant a lot to be nominated and awarded the 35 u 35 award because it allowed me to be recognized for the work I have put in at such a young age. The recognition alone was great however it also gave colleagues more reason to pay attention to what I was doing and the goals I was trying to reach.”

How did it impact you personally and/or professionally?

“Personally, it made me proud to be a part of an industry that rewards hard work and dedication. Professionally, it showed that I do belong in my position and have accomplished so much thus far.”

Where are you now?

“Currently still at Sompo International as an AVP Business Development Leader for the North Central Region.”

How did you first join/ enter the industry?

“I joined through the CNA trainee program as a Middle Market Underwriter.”

What advice would you share with young professionals or someone just getting started in the industry?

“Continue to stay true to yourself and what you want to accomplish. The industry is never short of young talent that can bring new and creative ideas to life.”

Owie’s story is a testament to the importance of hard work, dedication, and perseverance in achieving success in the insurance industry. We hope that his experience and advice will inspire other young professionals to strive for excellence and reach their full potential in their careers.

Ready to level up your leadership skills and connect with industry leaders? Join us for the 2023 RISE Leadership Summit & Awards Gala! This premier event is packed with interactive leadership training, top-tier networking opportunities, and a proper celebration for our esteemed 35 Under 35 Winners.

With fast-paced TED-Talk style sessions and engaging workshops, you’ll learn from the best in the business and gain insights to drive your success. Plus, you’ll have the chance to connect with peers from over 150 companies, fostering valuable relationships that can propel your career forward. 

Register now at https://riseprofessionals.com/events/2023-leadership-summit-awards-gala/ and secure your spot at the 2023 RISE Leadership Summit & Awards Gala.

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