Little Known Tips to Rock the Interview

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Your heart is racing and your palms are clammy. You take deep breaths and resist the urge to wipe your hands on your stain-free suit. It’s interview day, and you’re stressed. It’s almost impossible to avoid—nerves and interviews go hand-in-hand, but going in armed with these helpful tips could save your suit and help you land that job.

Preparation Makes Perfect

Do your research. Channel your inner student and study like it’s finals week. Do not underestimate the value of putting in serious preparation time before the big day. Gather useful information about the company or client and the interviewers, and don’t be afraid to use LinkedIn as a tool to help you. They may see that you viewed their profile, but this doesn’t make you a stalker—in this case, it can only serve to show that you’re taking the time to learn about them and the company for whom you hope to work.

Know Yourself

Remind yourself of your achievements; exude confidence with a healthy dose of humility. If you’re interviewing for a claims-specific job, be certain of how many claims you have handled at any given time. If you’re interviewing for a position outside of claims, re-familiarize yourself with your sales numbers if necessary, and be sure of the amount of time you have been with each company. Ensure that you have concrete examples of your accomplishments, and how those accomplishments have helped the company. Furthermore, if a hiring manager asks about your knowledge of a specific tool or software program—such as Xactimate—you should be able to provide real life examples of your experience with it and how it has helped you in your previous positions.

You should also be prepared to address your weaknesses as well as your strengths. When discussing your weaknesses, however, avoid portraying yourself in a negative light. Focus on “faux weaknesses” that could have a positive result for the company, such as working too hard or being a perfectionist. Lastly, think of a few hobbies to share with the interviewer(s) that show them you are the dynamic, well-rounded individual they are looking to hire, not someone whose only hobby is binge-watching their favorite show every night (even if that is the case!).

Suit and Tie

You’ve done all of your research and refreshed your memory with regards to your performance metrics. You’re almost ready. Almost. In order to truly impress the interviewer(s), you need to look the part. It is always safer to overdress—wearing a suit despite the company’s lax dress code shows professionalism. Underdressing in a formal environment sends the wrong message. Make sure what you’re wearing is appropriate for the situation, which means no B’s. Don’t wear an outfit that shows your Boobs, Butt, Back or Bellies. Save the flashy number for a night out on the town after the interview is over. Unless you’re interviewing for a fashion-focused position, keep it simple. It’s hard to go wrong with a clean blue or charcoal/grey suit for men and blue or black suit for women. Avoid brown or tan suits, as these colors don’t tend to inspire confidence.

In addition, avoid distracting the potential employer from your accomplishments and skills with extreme odors at both ends of the spectrum; arrive fresh and clean, but there’s no need to bathe in Chanel No. 5 beforehand, either. Today is about you and your qualifications, not your perfume.

Go Time

The time has finally come. You’re well-equipped with information about the company, your interviewer(s), and yourself, and you’re looking fresh. Now, you need to be certain you have all of the necessary materials to help you. Print and bring multiple copies of your resume, just in case there are more people in your interview than you anticipated. It’s a simple gesture that proves your level of preparation. In addition to your resume, you should also bring a pen and a notebook with a few questions to ask. Even if your questions get answered during the course of your interview, a quick flick through at the end to check that all of your questions have been answered will show the interviewer that you came fully prepared. If you happen to arrive early, instead of sitting while you wait, stay standing. This helps you maintain decent posture, and means you’re ready for a handshake as soon as they come out to greet you. If you’re kept waiting long enough, have a look around the lobby. Take stock of your surroundings and try to use them to your advantage. You might find some information on the wall such as a recent award or staff announcement, or even just the age of the business, which could give you an edge in the eyes of your interviewer(s).

During the interview, don’t ask about benefits or PTO. Think of the first round of interviewing as a first date—you wouldn’t ask your date how many kids they want when you shake hands, so don’t ask your interviewer what the company intends to do for you when you first meet. Save those questions for when you know you like each other.

The End is Nigh

The interview is coming to a close and you’ve done just about as much as you can to show them you’re the right person for the job. But it’s not over yet! Before you leave the room and breathe a sigh of relief, ask the interviewer(s) if they have any reservations about your application, your resume, or yourself as a candidate. Let them know you’re happy to address any concerns they may have. Addressing any doubts that the interviewer(s) may have in person means that you can leave safe in the knowledge that you’ve shown them your best self and all that’s left is for them to decide. Before you run through the goodbye handshakes, be sure to ask about the next steps. This reaffirms your interest in the job, shows that you are proactive, and brings the interview to a natural but firm close. Lastly, remember to ask for the interviewer’s business card or contact information so you can easily follow up with them after the interview.

Don’t You Forget About Me

Show how much you care about the job by following up with a thank you note for every interviewer within 24 hours of your interview. Make sure each note is specific to the person you met, not just a generic note that you’ve copied and pasted for the whole team. If you really love the job, send an email and follow up with a hand-written note. Writing the note by hand adds a personal touch and helps you to stand out in a crowd over-saturated with technology.

Remember that people hire people they like, so go in with a friendly, positive attitude and let your awesome self shine. Follow these tips, take a deep breath, and go get ‘em. You’re destined for success.

These tips are from Chelsea Buzer, Head of Recruitment at Insure National Staffing, and written by Rebecca Kirkpatrick. For more information please contact Chelsea Buzer at Chelsea.midlarsky@insure-national.com or go to Insure-National.com

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2019 R.I.S.E. Advisory Board Announced

Rising Insurance Star Executives, LLC, also known as R.I.S.E., announced today its new Advisory Board members for 2019-2020.

“I’m excited to be part of an organization dedicated to help grow young professionals in the insurance industry. There was nothing like this when I started out and I know RISE will make gaining access to the industry and resources much easier for those starting out,” commented Daniel Colon, Vice President of Oversight at United Automobile Insurance Company.

“There are plenty of young professional groups for agents, but nothing for those of us in various roles on the vendor or carrier side. I’m proud to be on the ground floor of an organization that supports all aspects of the insurance industry,” added Laura Johnson, VP of Underwriting and Product Development for Olympus Insurance Company.

Rising Insurance Star Executives launched in 2017 as a springboard for those just starting out in insurance.  Since then it has morphed into a movement dedicated to changing the image of the insurance industry, attracting new talent, and helping those just getting started to advance their career and explore what the industry has to offer.

RISE boasts an advisory board of executives, both Millennial and other generations, who span claims, legal, underwriting and operations. 

“I am passionate about this organization. RISE is making a critical capital investment in the future of our industry: our young professionals,” stated Dale Sherman, VP of Claims at Allstate.

“One of the things that will make RISE successful is our ability to collaborate and support other industry organizations and conferences.  We’re willing to do whatever it takes to address the industry’s need to evolve,” added Amy Cooper, RISE’s founder. “Expect to see a lot of great things from us in 2019. We’re just getting started!”

2019 Advisory Board

  • Abel Travis, Vice President, Underwriting & Product Innovation, AF Group
  • Alan Bryan, Senior Associate General Counsel, Walmart
  • Dale Sherman, Vice President Claims, Allstate Insurance
  • Daniel Colon, Vice President of Oversight, United Automobile Insurance Company
  • John Sargent, Director, Special Investigation Unit, MetLife Auto & Home
  • Ken Kerby, Manager Special Investigations Unit and Claims Audit, The Cincinnati Insurance Companies
  • Laura Johnson, Vice President of Underwriting & Product Development, Olympus Insurance Company
  • Margaret Sherlock, Vice President Regional Director, Staff Counsel, Selective Insurance
  • Matt McColley, Chief Claims Officer, Berkley Human Services
  • Rene Cubas Jr., FCLS, FCLA, Region 6 SIU Manager, Geico
  • Scott Ottenheimer, Vice President, Head of Procurement, QBE North America

For more information about RISE and its leadership, visit www.RISEprofessionals.com

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A Day in the Life of…

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Deborah Saunders


Senior Director, Claims Management Comcast NBCUniversal.

Deborah Saunders is Senior Director, Claims Management for Comcast NBCUniversal. She is responsible for managing all lines of Comcast and NBCU’s claims programs, including Workers’ Compensation, Auto Liability, General Liability, Employment Practices, Property and Media Professional E&O. Prior to joining Comcast in 1998, Deborah was the Workers’ Compensation Claims Specialist for Campbell Soup Company. She started her career in claims as a representative for Travelers Insurance, where she handled both workers’ compensation and commercial liability claims. Deborah earned her Bachelor of Science degree from the University of Massachusetts. She also holds Associate in Risk Management (ARM,) Certified Workers’ Compensation Professional (CWCP) and Certified Claims Professional (CCP) designations and is a certified paralegal.

“I think when people either look at risk management programs in schools or look for a career path when they get out a lot of focus is on underwriting, but I’ve found that claims provides endless opportunities to do good in the world and to satisfy curiosity and the desire to grow.” Deborah states in an interview with RISE founder, Amy Cooper. Deborah discussed more about what her typical work day is like along with some encouraging advice for young career seeking professionals.

What do your mornings look like?

My alarm is set for 5:25 but I get up between then and 6 am, depending on the day. I actually have an evening regimen, so I don’t need a morning one. I lay out clothes, look at my calendar for the next day, and have my bags packed. That’s a trick I learned from my mom.

What is your commute like?

I go to the office almost every day that I’m not traveling. I cross a bridge from New Jersey to Pennsylvania during my commute, which takes 20-30 minutes. I purposely add one mile to my route in order to pass by the fountain at Logan Circle. It’s one of the many things in the city that makes me happy so I make sure to enjoy it.

What is the first thing you do when you start your work day?

A: I pick up coffee on the way in. The first thing I do when I get to the office is break out the lint roller! I have pets. I update my to do list for the day and carry over any leftover tasks from the prior day.

Who do you work most closely with?

I am responsible for a claims team within the Global Risk Management team for Comcast NBC Universal. There are eight  of us in claims, and with our colleagues in program placement, we make up the risk department. I consider our TPA, brokers, and insurers partners to be an extension of our team. Not everyone can say that, but these partnerships are very collaborative.

How do you balance meetings, email, solving problems, and your own tasks?

I’m not a practitioner of a formal time management technique. I’ve been here for more than 20 years and I have a lot of practice pivoting when needed. It’s second nature for me. I have non-traditional work hours while traveling, which is great catch up time. I travel 2-3 times a month but usually they are short trips.

Lunch?

Usually I eat lunch at my desk. When I was starting out, it was Snickers and Diet Coke. I’m doing a lot better with my food choices now, so I typically get soup or sushi. I try to avoid lunch meetings because I find them to be inefficient.

You never get through a day without ______.

On the downside, I never get through the day without falling into an internet news rabbit hole. I’m extremely interested in current events.  On the positive side, I never get through the day without stopping to be grateful. I have a wonderful family and fun career. I try to think about it every day.

Who is home waiting for you at the end of your day? What is your biggest motivation in getting up every morning to do it again?

My husband, who is now retired, two cats and a dog. Motivation isn’t an issue because I don’t need to motivate myself since I love what I do. I thought it would be hard to leave the house once my husband retired, but it’s not.

What changes in the role of technology have you noticed in your department? Does this change the skills you hire for?

I began my career with paper files – I’ve been at Comcast for more than 20 years. Yes, it does change at least some of the skills that you’re looking for. We need people who are effective and accurate at a much faster pace, with the efficiencies that come with technology. I appreciate people who are detail-oriented and methodical but need them to be thoughtful about how they spend their time.

What is the most rewarding/favorite part of your job?

I work with great people inside my organization – everyone is smart, creative and looking for solutions that improve people’s lives.  I love the diversity of the business in both within Comcast and in the claims profession. I’ve had the same role since joining Comcast, but endless opportunities to learn. Almost every day, there’s something new.

Can you name an innovative solution that made a huge impact for your area of responsibility?

We use data analytics, as a lot of people do, but we tried to figure out a way to use it not just for goal setting, but also to eliminate bottlenecks that stood in the way of  resolution and closure. We used data analytics to set discretionary settlement authority limits with our TPA – we figured out how much authority we could give them so they don’t have to wait for our response, while still controlling the dollars. We were able to eliminate 80% of the instances they had to contact us but still keep control over the vast majority of the spend. It worked exceptionally well.  We’re also looked at how closely we monitor ALAE.  We trust our TPA team as professionals as long as spend is line with industry benchmarks.

When you were 18, did you envision your life to be like this? What advice would you give to your 18-year old self?

I absolutely did not envision it. I have this great career because the path I had in mind didn’t play out the way I thought. Follow your dreams, but if through circumstance you’re diverted, be open and curious. Wherever you can, set yourself up for job satisfaction – there’s always something you can turn into a positive. Find it, build it, focus on it, and you’d be surprised where it can take you. I could not be happier.

What advice would you give to other women who might be considering a career in insurance?

This is so important to me. My advice is to consider claims. I think when people either look at risk management programs in schools or look for a career path when they get out a lot of focus is on underwriting, but I’ve found that claims provides endless opportunities to do good in the world and to satisfy curiosity and the desire to grow. It’s perfect for people who think of themselves as lifelong learners. The number one thing I would say if you’re considering claims – call me! I’ll be delighted to tell you why  I think it can exceptionally rewarding career.

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