Interview with Kenneth Tolson, U.S. President – Claims Solutions, Crawford & Company

#FlashbackFriday to last year’s ACE conference where we got an exclusive interview with Kenneth Tolson, US President of Claims Solutions at Crawford & Company. Listen in to his story of how he got started in insurance, some of the opportunities he is creating at Crawford & Co, his career advice, and what they look for when promoting. He also discusses innovating around the biggest pain points carriers face and integrating robotic process automation.